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Home > Delivery and returns

Delivery and returns



Common information

Orders with products which are in stock will be prepared for shippment twice a week. For products which are in back-order and back-order is aloved, there are some special delivery conditions which can be found in the specific product page.

 

International shippment

We use Swiss Post shippment for all orders outside from Switzerland. For bigger packages as our wing kits, we use PostPac which can held packages up to 60x60x100cm at 2 or 5 kg overall weight. For smaller ones, we have MiniPac, which allows an overall size of 10x20x60cm at max. 2 kg overall weight.
Because it is a very wide area, the delivery time may vary. Countrys near Switzerland will receive our shippments faster than other. Approx. shipping duration will be displayed individually at checkout.

For all non-insured shippments, Happy Flyers cannot be held responsible for lost shippment or DoA (dead on arrival) packages!

 

National shippment

We also use Swiss Post economy for all orders inside of Switzerland. Delivery times will be very fast since the package stays in the country.

For all non-insured shippments, Happy Flyers cannot be held responsible for lost shippment or DoA (dead on arrival) packages!

 

Insurance

With Swiss Post International PostPac (all Zones), the packages are insured up to 1000$ overall value. All other shippments like MiniPac or National shippments are not insured!

 

Returns and Warranty

Please report any problems you are having to us via our customer service or write directly to info (a t) happy-flyers (d o t) ch.  Please do not ship items back prior to contacting us and receiving a return authorization!

All warranties cover defects in material or workmanship only.  Happy Flyers cannot be held responsible for damage due to crashes, incorrect hookup, or any other user error.  Additionally, warranty cannot be claimed with the manufacturers for equipment that has been modified, therefore the user should ensure the equipment is tested in stock condition to verify proper working condition upon receipt. For orders within 30 days of purchase, Happy-Flyers will, at its discretion, replace faulty components and include return shipping for those components.  After 30 days, the customer is responsible for shipping the items back to Happy Flyers for warranty coverage.

Customers returning defective items will receive either a replacement, a store credit, or a refund.  Returns sent back after the 60 day refund window offered by our payment processing service will receive a store credit.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.  To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact.  Returns of opened packages may be accepted under some situations, but may  be subject to a restocking fee  or rejected depending on the condition of the items.  We reserve the right to reject returned items if they are in a condition that renders them unsellable as a new product.

As parts of complex systems, failure of one component can result in a crash or damage to other items.  The warranty does not cover, and Happy Flyers is not responsible in any way, for damage to other equipment due to a failure of a component in a system.  Our warranty and liability only covers the repair or replacement of the item that failed under the standard warranty conditions.

Happy Flyers is not responsible in any way for the use, misuse, or any injury or damage to personal property from the use of any equipment purchased form this store.  It is the buyers responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.